FREQUENTLY ASKED TRAVEL QUESTIONS

How and when do I request early check-in? Through email, via text (479-252-9280), or by phone (833-264-6262) with the rental agent a day before arrival.

What day will I receive my check-in instructions?

Three days before your arrival date.

Who do I contact for issues during check in?Reach out to our guest services team via text (479-252-9280) or by phone (833-264-6262)

What time is check in?

Check in is 3 pm

How and when do I request for Late Checkout?

Through email via text (479-252-9280), or by phone (833-264-6262) with the rental agent a day before departure.

How do we check out?

Guest services will send check out instructions by text

Can I extend my stay?

If the property is available for requested dates. You can extend stay by contacting Guest Services via text (479-252-9280) or by phone (833-264-6262)

What time is check out? Check out time is 10 AM

What is your cancellation policy?

Please visit book.cohova.com/terms to see terms and conditions or contact our Guest services team via text (479-252-9280), or by phone (833-264-6262)

What is your refund policy?

Please visit book.cohova.com/terms to see terms and conditions or contact our Guest services team via text (479-252-9280), or by phone (833-264-6262)

Do you have any good local recommendations?

Check out our Experience NWA tab and follow us on social media for our latest local reccs!

LOST AND FOUND

I left an item at your vacation home. What do I do?

Reach out to our guest services team via text (479) 252-9280 or by phone (833) 264-6262

How can I add mid-stay cleans to my reservation?

Reach out to Guest services via text (479) 252-9280 or by phone (833) 264-6262