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Stay and Save Frequently Asked Questions

1. What is the Stay & Save Program?
The Stay & Save Program is a loyalty initiative designed to reward guests who book directly through our website by offering an exclusive 20% discount on their next stay.

2. How does the program benefit me as a guest?

• Save money with a 20% discount on your next booking.

• Enjoy a seamless booking experience on our website.

• Gain early check-in or late check-out (if the property is available)

3. How does it work?

• Step 1: After completing your stay, you will receive a follow-up email with a unique 20% discount code.

• Step 2: The code is valid for 60 days and can be used to book a stay up to a year in advance.

• Step 3: Apply the code when booking directly through our website.

4. Is the discount transferable?
No, the discount code is non-transferable and can only be used by the guest who received it.

5. Can I use the discount on any property?
Yes, the discount is valid for any property listed on our website.

6. What happens if I forget to use my discount code?
You will receive a reminder email two weeks before the code expires to ensure you have enough time to redeem it.

7. How do I apply the discount code?
During the booking process on our website (www.cohova.com), enter your unique code in the promo code field to receive the discount. One coupon is allowed per reservation.

8. How is the Stay & Save Program promoted?

• After every stay, guests receive a personalized email with program details and their discount code.

• Our website features a dedicated Stay & Save Program page.

• We share updates and reminders via newsletters and social media.

9. How can I track my savings and bookings through the program?
We’ll provide reminders and updates via email about your discount code. Additionally, our system tracks redemptions for seamless use.

10. Can I combine the Stay & Save discount with other offers?
The Stay & Save discount cannot be combined with other promotions or discounts.

11. Are there additional benefits for loyal guests?

• Refer a Friend: Earn an extra 5% discount if a friend books through your referral.

• Future Consideration: We’re exploring a membership tier system offering perks like larger discounts or free upgrades for returning guests.

12. How do I provide feedback about the program?
Your feedback is invaluable! After using your discount, you may receive a survey to share your experience and suggestions for improvement.